Focus on the customer
How to improve customer satisfaction
- Pricing
- Accommod. costs Exclusive
- No. of days 2
- Times from 9:30 a.m. to 4:30 p.m.
- Max. participants 20
Training description
Target group
Employees whose responsibilities involve customer service
Results
After this training, you will know how to achieve lasting improvements in customer satisfaction and loyalty. You will understand what customer satisfaction is all about, how to adapt to each customer and each type of contact, how to empathise with your customers to build understanding relationships, and how to deal effectively with your customers' needs.
Contents
- What is customer satisfaction all about anyway and what are the needs and requirements of my customers?
- How can I create a WIN-WIN outcome with my customers?
- How can I anticipate my customers' needs and eliminate potential problems and complaints before they even happen?
- How do I build customers' trust?
Approach
- Complete questionnaire beforehand.
- Intensive training for practical situations.
- Reflection and discussion.
Detailed
There is no additional information available for this course. If you have any specific questions, please don't hesitate to contact our training department.